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Frequently asked questions​

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1.Tire and compatibility

How do I find the right tire size for my vehicle?

You can use our Shop by Vehicle tool by entering your year, make, and model, or check the tire size printed on your current tires or inside your driver’s side door jamb.

Only tires specifically for the vehicle selected will be shown in search results. From there you can select an Original Equipment replacement or a performance upgrade per the results shown. You can refine your search by selecting certain criteria from various categories. For example, if you prefer a certain brand or require a specific performance category, only those search results will be shown. From there you can read complete product descriptions and tire specs.

Explains how to read tire size
Will these tires fit my car?

Yes—when you shop using the Shop by Vehicle tool, we only show tires that are compatible with your vehicle’s factory or optional sizes.

Since variations based on options or vehicle manufacturer changes may determine the Original Equipment tire size on your vehicle, always verify the size you are purchasing matches the tire size for your vehicle (usually found in the door jamb, glove box lid or gas cap door) or in the Owner's Manual. If you are unsure what size is installed on your vehicle, please confirm the size as listed on the tire sidewall before placing your order.

What is the correct load rating for my vehicle?

The load range (or load index) on a tire's sidewall helps identify its strength and ability to contain air pressure. Load ranges are identified in ascending alphabetical order for light truck/SUV tires (the further along the letter is in the alphabet, the stronger the tire and the greater amount of air pressure it can withstand and load it can carry). Read more in our tech article: How to Read Speed Rating, Load Index & Service Descriptions

When searching by vehicle, load ranges are shown in ascending alphabetical order. When you choose "recommended" you will see the load range(s) appropriate for your vehicle.

When are winter / snow tires no longer appropriate for the next season?

Check your tires' tread depths. When a winter / snow tire has worn to about 6/32", its ability to provide beneficial snow traction will start to diminish. While still legal at 2/32", a winter / snow tire has worn well past the depth where it provides beneficial snow traction.

Why can't I use run-flat tires without a Tire Pressure Monitoring System (TPMS)?

Because run-flat tires are so good at masking the traditional loss-of-air symptoms that accompany a flat tire, they require a tire pressure monitoring system to alert the driver that they have lost air pressure. Without such a system, the driver (even an experienced driver) may not notice underinflation and may inadvertently cause additional tire damage by failing to inflate or repair the tire at the first opportunity.

Can I mount non-run-flat tires on my stock wheels even if my vehicle came with run-flat tires as Original Equipment?

Yes. But keep in mind that many times when a vehicle is equipped with run-flat tires from the factory, a spare tire is not included. Some drivers opt to carry a full-size spare or a space saver spare tire. Another option is to carry an emergency flat tire repair kit for temporary mobility in the event a tire is punctured.

Also note that when you first change from a run-flat to a non-run-flat tire, the installer will need run-flat capable equipment to remove the original tire.

Why can't I use only two winter tires?

If you were to put winter tires on only the front or rear of your vehicle, you would create a vehicle with a split personality.

Leading automobile manufacturers such as BMW, Mercedes-Benz, Honda, Nissan and Toyota recommend in their owner's manuals that you install four winter tires for winter driving. By installing four winter tires, you maintain the most balanced and controlled handling possible in all winter driving conditions. It is imperative to keep the same level of traction at all four corners of the car; otherwise, the full benefits of ABS or traction control systems will be lost.

How old are the tires you sell?

We ship tires from high-turnover warehouse inventory. Most tires are typically less than 1–2 years old, which is standard across the tire industry.

2. Shipping & Delivery

How long does shipping take?

Most orders ship within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location and warehouse availability.

Is shipping free?

Yes. We offer free shipping on most tire orders within the continental United States unless otherwise noted.

When will I receive tracking information?

Tracking details are emailed to you within 24–48 hours after your order ships.

Can you ship directly to my installer?

Yes. During checkout, you can enter your installer’s address as the shipping destination.

What should I do if tracking shows delivered but I don’t see my package?

First, check around your property and with neighbors or the installer. If you still can’t locate it, contact us within 48 hours, and we’ll assist with the carrier to resolve the issue.

3. Orders & Payment

How do I cancel or change my order?

Contact us as soon as possible after placing your order. If the order hasn’t shipped, we can usually cancel or modify it. Once shipped, it must follow our return policy.

What payment methods do you accept?

We accept all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Other secure checkout options shown at checkout

We will be updating more payment options as we go. Please watch out for the checkout page.

Do you offer financing or payment plans?

No. Financing or installment options are not available at this moment. We will be updating more payment options as we go. Please watch out for the checkout page.

What should I do if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or return as quickly as possible.

4. Returns & Exchanges

Can I return tires if they don’t fit?

Yes. Unused and unmounted tires may be returned within the return window, subject to our return policy and any applicable fees.

Can I return mounted or installed tires?

No. Tires that have been mounted, driven on, or installed cannot be returned.

5. Installation

Do you offer installation services?

We do not perform installations directly, but you can ship your tires to a local installer or tire shop for mounting.

 

Do tires arrive mounted and balanced if I order wheels too?

No. Currently we are not selling Tire & Wheel packages. But please checkout from time to time as we update our inventory.

6. Discounts & Support

Do you offer coupons or manufacturer rebates?

We regularly feature promotions and pass along eligible manufacturer rebates when available.

How do I redeem a manufacturer rebate?

After purchase, follow the instructions provided on the rebate form. Most rebates are submitted directly to the manufacturer online or by mail.

How can I contact customer support?

You can reach us by:

  • Email

  • Live chat

  • Contact form on our website

Our support team is available during regular business hours to assist you.

Can’t find what you’re looking for? Call us now on +1 (234) 334-0530 or